Refund & Return Policy
Refund & Return Policy
Return Eligibility & Return Period
We support a long-term and flexible return service for all products purchased on our website. Customers can apply for product return within our official return window if they are not satisfied with the purchased items, or the products have quality problems, size mismatch, or do not meet personal use expectations. All unused, unwashed, intact products with original packaging and complete accessories are eligible for return application, ensuring fair and reasonable after-sales protection for every customer.
Return Application Process
Customers who need to return goods shall submit a return application through the official customer service channel on our Contact page. Our after-sales team will review your application as soon as possible, issue formal return instructions and guide you to complete the return operation. Please do not return goods without official authorization, so as not to affect the progress of return review and refund processing.
Refund Processing Time
After we receive and verify the returned products to confirm that they meet the return conditions, we will complete the refund settlement and payment processing within the standard refund cycle. The refund will be returned to your original payment account in full. The specific arrival time of the refund shall be subject to the processing rules of your payment platform and bank institution.
Non-Returnable Situations
Products that are artificially damaged, worn, used, missing original packaging or accessories, or damaged due to improper use and storage by customers are not eligible for return. Customized special products and clearance special products will be marked separately on the product page, and the return rules of corresponding products shall prevail.
Defective Product Handling
If the received products have manufacturing quality problems, damage during transportation, wrong delivery or missing parts, we will bear the corresponding return cost and provide free return, exchange or full refund service according to customer’s needs, fully protecting customers’ legitimate shopping rights and interests.