Customer Service Policy
Customer Service Policy
Service Channel
We provide professional and standardized customer service support for all users. All consultation, after-sales, feedback and complaint services are uniformly accepted and processed through the Contact page of our official website. Users can submit relevant service demands through the official channel on the page, and our professional customer service team will reply and solve problems efficiently.
Service Scope
Our customer service covers all links of pre-sales consultation, in-sales guidance and after-sales guarantee, including product parameter consultation, size matching guidance, order query, logistics tracking, shipping problem handling, return and refund consultation, product quality feedback, service complaint handling and other full-link services. We are committed to solving all shopping-related problems for users.
Service Principles
We adhere to the principles of customer first, efficient response, fair treatment and standardized service. All customer service staff receive professional training to ensure accurate, patient and professional reply to user demands. We respect every user’s legitimate rights and interests, and actively coordinate and solve all problems encountered by users in the shopping process.
Feedback & Complaint Handling
We welcome users’ valuable feedback and suggestions on products and services. For user complaints and service objections, our team will conduct comprehensive verification and investigation, and give a reasonable solution and reply as soon as possible. We continuously optimize products and service systems according to user feedback to improve overall user shopping experience.
Service Restrictions
Our official customer service only recognizes the information and demands submitted through the website Contact page. We will not provide any private transaction, offline transfer and other non-official service operations to ensure the transaction safety and legitimate rights and interests of users.